Accessibility Statement

Our Commitment

Susu is committed to ensuring digital accessibility for people of all abilities. We believe that everyone should have equal access to financial tools and community savings, regardless of disability or impairment.

We are continually improving the user experience for everyone and applying relevant accessibility standards to ensure we provide equal access to all users.

Standards We Follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities.

Our efforts include compliance with:

• WCAG 2.1 Level AA: International accessibility standard
• ADA (Americans with Disabilities Act): US accessibility requirements
• Section 508: US federal accessibility standards
• EN 301 549: European accessibility standard

Accessibility Features

We have implemented the following features to improve accessibility:

Assistive Technology Compatibility

Our website and app are designed to be compatible with the following assistive technologies:

• Screen readers: NVDA, JAWS, VoiceOver, TalkBack
• Voice control: Dragon NaturallySpeaking, Voice Control (iOS/macOS)
• Magnification software: ZoomText, built-in OS magnifiers
• Alternative input devices: Switch controls, eye tracking

Known Limitations

While we strive for full accessibility, some areas may have limitations:

• Some third-party content or integrations may not fully meet accessibility standards
• PDF documents may have varying levels of accessibility
• Older blog posts may not have been updated to current standards

We are actively working to address these limitations and improve accessibility across all areas of our platform.

Request Accommodations

If you need information in an alternative format or require accommodations to use our services, please contact us. We will work with you to provide the information or service you need in an accessible format.

Examples of accommodations we can provide:

• Documents in alternative formats (large print, audio, plain text)
• Phone support for completing transactions
• Extended time for completing forms or processes
• Alternative methods for identity verification

Feedback & Contact

We welcome your feedback on the accessibility of Susu. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

Continuous Improvement

We are committed to continuously improving accessibility. Our efforts include:

• Regular accessibility audits using automated and manual testing
• User testing with people who use assistive technologies
• Training our team on accessibility best practices
• Incorporating accessibility into our design and development process
• Monitoring and addressing accessibility feedback promptly